New Donor Portal
DonorSphere Frequently Asked Questions
How do I log in to my account?
Visit our website at delcf.org and click on the FUNDHOLDER LOGIN button on the toolbar at the top of the page. This will take you directly to the DonorSphere login page. To visit the DonorSphere login page directly, visit delcf.donorsphere.org.
What is my username?
Donors can now easily access their username by clicking on the Forgot Username or Password link on the DonorSphere login screen.
What should I do if my password does not work?
Donors can now easily reset their password by clicking on the Forgot Username or Password link on the DonorSphere login screen.
How do I reset my password?
You can reset your password by clicking on the Forgot Username or Password link on the DonorSphere login screen, then following the prompts. A reset password link will be sent to the email address on file with the DCF. Please follow that link to reset your password.
*Please note that DonorSphere works best in Chrome or Edge.
**Please note that the layout of DonorSphere will change if you are using a mobile device or tablet, or if you change the window size of your web browser. If you have trouble navigating DonorSphere, call your primary contact or Chris Chapdelaine, 302.504.5230.
How do I recommend a grant?
To recommend a grant, once logged in, click on the Grant icon on the toolbar at the top of your screen. From there, you will choose a grantee, fill out the appropriate grant information, choose how to be recognized, and determine when you would like the grant to be processed.
What if the organization I wish to grant to isn’t listed?
Select the Search icon in the top navigation bar and click the link under the search for a grantee tab to enter your unlisted grantee’s information.
Are there any limitations on the frequency or size of grants from my fund?
If your fund is non-endowed, there is no limit on the number of grants that can be made from an individual philanthropic fund. If your fund is endowed, the number and size of your grants is limited to your available fund balance. Grants must be in the amount of $250 or more.
How can I research an organization?
Once logged into the DonorSphere platform, use the Search function at the top of the screen to search for a Grantee organization.
What types of causes can be supported through my fund?
A wide range of charitable organizations can be supported through a philanthropic fund.
In most instances, grants can be recommended to organizations that have received 501(c)(3) charitable status from the IRS; however, this does not include private, non-operating foundations. Grants cannot be made to individuals.
Once I have recommended a grant, when can I expect it to be processed?
Grant recommendations are generally processed within two weeks of when they are received, pending no issues identified during the due diligence process.
Donors will receive automated email updates on the status of each grant recommendation.
Can I designate my grant recommendation to a specific program?
Yes, provide the specific program within the Grant Purpose text box on the grant recommendation form.
Please note the DonorSphere platform defaults to General Operating. In order to designate a specific purpose, please click the dropdown box and click on Custom.
How do I share my full name with a grantee?
You can add your full name as a salutation within DonorSphere. Click Options then User Profile in the top right corner of the screen, then click Add another salutation under the Salutations section. Enter your full name in the space provided, and click submit. Your full name will now appear as a recognition option in the dropdown menu under Designation Information in the grant recommendation form.
How do I designate a grant recommendation to be anonymous?
Within the Donor Recognition section on the grant recommendation form, choose Make this Grant Anonymous. Neither the donor name nor fund name will be provided to the grantee.
How can I make a recurring grant recommendation?
Within the Grant Timing section on the grant recommendation form, choose This is a recurring grant. You will then be able to establish the frequency of the recurring grant recommendation. Recurring grant recommendations are limited to two years.
Can I hand-deliver the grant check to the nonprofit organization?
All grants are sent directly to the grantee organization. To inquire further, please reach out to your Primary Contact or Chris Chapdelaine, 302.504.5230.
How can I make a gift to my fund?
Gifts of cash can be made via check and mailed to P.O. Box 1636, Wilmington, DE 19899.
To arrange a gift of stock, IRA rollover or other gift, please contact your Primary Contact or Chris Chapdelaine, 302.504.5230.
How can I determine the status of a gift that was made?
Once a gift is posted to your fund, you can see further information about your contribution by clicking on the Activity icon on the toolbar at the top of your screen. Proceed to Contribution History to view your gift history and activity.
Where can I view my fund statements?
To view your fund activity reports (statements), click on the Activity icon on the toolbar at the top of your screen. Proceed to Statements to view current and past statements.
Please note: new fund activity reports are posted at the end of a month following the close of a quarter. You will receive and e-mail notification when a new fund activity report is available for viewing. Gifts to your fund and grants from your fund are posted in real time.
Where can I see the history of grants from the fund?
You can view the grant history by clicking on the Activity icon on the toolbar at the top of your screen. Proceed to Grant History to view all details associated with the fund’s grant history.
Who is my contact at the DCF?
Once you are logged into the DonorSphere platform, your contact at the foundation will be listed at the far right of the screen under Primary Contact. Please feel free to reach out to this person or contact Chris Chapdelaine, 302.504.5230.
How do I update my contact information and charitable interests?
Click on Options at the top far right of the screen and then click User Profile. There, you will be able to update your contact information, indicate your charitable interests, and choose your communication preferences.